AI Platform Manager
Marks & Spencers
Bogdan has lead the implementation of AI platform at M&S underpinning conversational experiences for customers calling retail stores and the contact centre.
Prior to M&S, Bogdan has built enterprise platforms and managed automation projects delivering superior customer experiences at Apple, Betfair and several blue chip organisations across industries.
He started his career in industrial robotics for strategic industries and later moved into contact centre technologies and machine learning.