Javier Senosiain is Head of technology solutions for Virgin WiFi ( VMB) . Javi has over 20 years of experience designing and building large networks for MNO and Telco’s in the UK. Having hold positions at Vodafone, T-Mobile, O2, H3G, BNP Paribas, Arqiva and Virgin Media his career started with traditional project management and Waterfall methodologies approach to projects, late turn into creating and delivering software platforms and technologies supporting millions of customers and key connectivity services in the UK.
Javier’s career reflects a journey towards Devops, and a proposal for a happy marriage between the traditional approach with the Devops culture to deliver best services for customers in large telecom companies
TOP 5 CHALLENGES IN AN AGILE/DEVOPS & ITSM/ITIL RELATIONSHIP
“We aren’t doing ITIL any more – we’re Agile/DevOps team now”. “We will automate and orchestrate everything.” “ITIL is too slow and too much documentation for us.” “We’re far too process driven and formal to do DevOps – it won’t happen here.” “We don’t allow changes in the platform without monthly CAB review”
Though it is not very common in small scale or start-up companies, we often hear such varying opinions in leading large scaled tech industries around DevOps and IT Service Management. In this session, we will look at the top 5 challenge organisations (mostly medium to large scale) face in marrying up the two.
The teams are often pitched against each other quite strongly to choose one or the other – so we are either a DevOps team or an ITIL team. The same applies to any new concepts that is being brought into the IT market such as Digital Transformation, Agile, Lean etc.
Also, we would like to present few real examples of the challenges we faced within Virgin Media’s technology solutions area as part of this transformation and steps we managed to take to get from 3 release a year to 25 releases without any compromise in quality.