Omeed Hashim

Head of Case Management

HM Revenue & Customs


DevOps journey in HMRC

This is to explain how to Embed DevOps in large organisations and how we overcame our challenges in complex IT Estate with significant cultural and process challenges.

HMRC’s DevOps Journey consists of three aspects:

·       The People and Culture team looks at building DevOps mindset and behaviours (accountability, empowerment, collaboration, solution mindset) across CDIO and HMRC through multi-dimensional engagement.

·       The Product and Practicet team assist in embedding  DevOps parctices into products team and mesaure benefits across CDIO .

·       The Tools and Technology team are currently working with technical experts across CDIO to ensure tools and technology is fit for future and supports our journey to Cloud.

We developed our own framework and Playbook.


I am an experienced IT senior executive/professional with years of experience in key transformational & technical roles delivering digital strategies to facilitate the achievement of high-level business objectives within blue-chip multinational firms. Often working with the Board to convert complex strategy requirements into technology & service solutions; assembling and leading large high performing off/onshore Development/Service resources and implementation of DevOps.
I have developed architectural roadmaps, processes and innovative in-house & outsourced solutions to deliver cost rationalisation and improved ROI; Devising and implementing effective Enterprise Data, Digital and Cloud strategies & solutions in collaboration with Business. I have led delivery of tranformational -complex group IT changes such as DevOps involving cultural, process & structure and automation & technology changes. I have domain knowledge in a number of industries such as Financial Services, Retail & Automotive.