Salesforce updates Vaccine Cloud to ease the scheduling process


It was recently announced that Salesforce will update its Vaccine Cloud in order to make it easier for individuals to schedule a shot by adding capacity and scale to appointment websites.

The update to the Vaccine Cloud will include several changes that will allow more people to get an appointment for the vaccine. Indeed, US citizens will be able to pre-register to receive a vaccine on their own time via a scalable website, without having to wait on hold or having to refresh a webpage. The person is then notified via email or SMS.

The Vaccine Cloud will make sure to connect the person to a personalized scheduling process with a one-time use link. Hence, the person will have access to all the information they need about their appointments.

The product aims to ease the process of registering and scheduling testing and vaccination appointment as well as offer an overall better patient experience.